Pineapple Care is a family run Care and Support Agency registered with the Care Quality Commission (CQC)
Having spent years working for and with large organisations and local authorities, Lavena Shovlar, the Managing Director, decided that it was the right time to fulfil her lifetime ambition of starting her own care business. All three Directors have been working in the Domiciliary care / support sector at senior management level for over 10 years. Pineapple Care prides itself in supplying care and support workers to people living in the community and to those in residential and day care settings. Our aim is to help and assist service users in and outside of their own home, as safely and independently as possible, and with respect to every individual’s choice, well-being, privacy, and dignity, cultural, ethnic and religious beliefs.
Our objectives are to deliver our services in line with current legislation and the expectations of individuals, local authorities, our own and other relevant parties wherever possible. We are subject to regular inspections including announced and unannounced visits and must demonstrate our competence in providing a safe, professional and quality service at all times. A copy of our statement of purpose can be found displayed at our office and on our website; alternatively you can request a copy via e-mail or post.
Pineapple Care are committed to providing a high quality service and will always welcome any feedback or comments on the service we provide. We understand that receiving care and support, particularly for the first time, may be an overwhelming experience and cause anxieties to some service user groups. The service user guide is intended to provide you with an outline of what you may expect from us, and the service we provide.
Managing Director – Lavena Shovlar
Lavena has a vast amount of knowledge and experience within the care / support industry holding senior positions within the private sector and local authority.
Lavena started her career as a care / support worker, supporting older adults needing personal care, and working with younger adults with autism, and learning disabilities. Lavena achieved her Registered Manager’s status in 2006, and has since utilised her knowledge and skills to support and manage other Registered Managers at Senior Area Manager Level across Essex. During her career, Lavena has also managed services specialising in autism and learning disabilities.
Lavena will be working on a day to day basis with Nicola, to maintain high standards of care and support, and is ideally suited to this role having a wealth of experience in both care and general business management. Lavena has also owned her own recruitment business, and is passionate and enthusiastic about ensuring Pineapple Care Services delivers extremely high standards of care.
Tel: 01375 808303
email: lavena@pineapple.care
Operations Director – Nicola Lloyd
Nicola has worked in the care industry since 2005. Nicola has experience in working in various departments covering all aspects of care and delivery of support. Nicola has an excellent reputation working in partnership with local authorities and other professionals. Nicola has held various roles including being a senior care team manager within a large provider of care, and also working part time within a local authority. Nicola is passionate about delivering a high standard of care and support, whilst also ensuring that our staff feel valued and supported.
Nicola will be working along side the Managing Director and the Commercial & Finance Director, both of whom have a vast amount of Senior Management experience and knowledge within the Care industry, general business and also the local area where care and support is being provided.
Tel: 01375 808303
email: nicola@pineapple.care
Branch Manager – Lisa Evans
Lisa has joined the Pineapple Care team as a carer in October 2017. She has brought in a wealth of experience having started her career in care in late 1990’s. Since being part of Pineapple Care Lisa has completed further qualification, achieving Level 5 Diploma In Leadership For Health & Social Care.
Lisa takes great pride and enjoyment in supporting the care team and Pineapple Care clients. She is passionate about assisting carers in achieving their goals and reaching their full potential.
Lisa says: I love my job at Pineapple Care. Lavena has been a great mentor to me, she has helped me reach my dream in becoming a manager in domiciliary care. I like to be involved with clients and their family members and making a difference to their lives.
Tel: 01375 808303
email: lisa@pineapple.care
Deputy Manager – Trudi Mayes
Trudi has commenced employment with Pineapple Care at the end of March 2021 having worked in management since year 2000 in a range of industries like transport, housing and the NHS. Since commencing her employment, Trudi has been responsible for managing attendance, appraisals, supervisions and probation. Trudi has been a vital member of staff, being responsible for reviewing and updating policies as well as procedures and since January 2022 also heading the recruitment programme for Pineapple Care.
Trudi says: ‘I am committed and thrive on delivering excellence and the very best service to our clients and colleagues. I look forward with enthusiasm to mine and our teams year 2022 at Pineapple Care.
Tel: 01375 808303
email: trudi@pineapple.care
Medications Officer – Hayley Taylor
Hayley joined Pineapple Care in October 2021 as the Medication Officer after working in the care sector for over 20 years. Hayley started her carrier as a Home Care Worker and held various roles since, including at management level. Hayley also gained knowledge through further distance learning such as Dementia awareness, Medication Awareness, fall prevention and managing behaviour that is challenging. Hayley has a variety of qualifications and experience and believes in supporting clients as well as the carers is the only way to provide the best service.
Hayley cannot speak highly of the service, dedication and support that Pineapple Care gives to their customers and the carers within this industry.
Tel: 01375 808303
email: hayley.taylor@pineapple.care
Team Specialist/Learning Difficulties – Shelley Farrow
Shelley has joined our Pineapple Care team in August 2021, bringing with her 25 years of experience working in hospitals, schools and social care.
Shelley has taken on a role of Team Specialist assisting clients with Learning Difficulties and ensuring we employ the best Learning Support Assistants for our clients. Throughout her career Shelley has assisted clients ranging from primary age to adults with their social, emotional and mental health needs. Shelley’s role involves working with families and students to build their self esteem and bringing families together by inclusion.
Shelley says: ‘We all want to be included and I strive to continue employing Learning Support Assistants that want to contribute to someone’s life to make a difference!’
Tel: 01375 808303
email: shelley@pineapple.care
Learning Difficulties Coordinator – Liam Maclennan
Liam joined Pineapple Care in August 2022 as the Learning Difficulties Coordinator bringing over 5 years of experience working in education and adult social care supporting individuals with additional needs such as autism and managing challenging behaviour. Liam has taken on the role of Learning Difficulties Coordinator to work alongside Shelley to help grow our Learning Difficulties department. Throughout his career Liam has supported clients ranging from primary age to adults with their social, emotional and mental health needs. Liam’s role involves working with Shelley and the Learning Difficulties team to help provide person centred support and ensuring all clients receive regular support from our Learning Support Assistants.
Liam says: ‘Providing person centred support is key to helping individuals succeed in life and to achieve their aspirations’
Tel: 01375 808303
email: LD@pineapple.care